Right of withdrawal

A. Cancellation policy

Introduction

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

Returned items must be unworn and free from defects, unless they were damaged upon arrival. In such cases, customers must promptly notify our support team via email at help@nayaa.de to be eligible for an exchange. Please note that returns must be made within 14 days to qualify for an exchange. To process the exchange, it is necessary to submit photos as proof of the condition of the item and the shipping packaging. Without these proofs, an exchange cannot be completed.

Please note that the 14-day right of withdrawal only applies to customers residing in the EU. In the event of a return of goods initiated by you, we reserve the right to refuse acceptance or to ask you to take the goods back immediately. Please note that any return shipping costs incurred will be borne by you.

In order to exercise your right of withdrawal, you must send us (Habib & Rachidi GbR, Im Grossen Garten 1, 53117 Bonn (this is not the return address), Germany, Tel.: +49 1743417627, email: help@nayaa.de) a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

If a customer independently returns their order within the return period and provides proof, ensuring that all criteria for a successful return as outlined in our right of withdrawal and terms & services are met, a prior return registration is not required.

Customers are responsible for complying with the return deadlines specified in our Terms & Conditions and the Right of withdrawal.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods immediately, and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.

Returns/returns can only be sent to the following address:

Nayaa.de
Landsbergerstr. 28
53119 Bonn
Germany

The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns at your own expense must be sent with a traceable tracking number to ensure liability.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
4) Keep proof of your return shipment.
5) Please note that the aforementioned points 1-4 are not a prerequisite for the effective exercise of the right of withdrawal.
6) You can find all further information regarding withdrawal in our FAQ.

B. Withdrawal Form

If you want to revoke the contract, please fill out this form and send it back.

Habib & Rachidi GbR
Nayaa.de
Landsbergerstr. 28
53119 Bonn
Germany

Email: help@nayaa.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

__________________________________________________________
Name of consumer(s)

__________________________________________________________
Address of consumer(s)

__________________________________________________________
Signature of consumer(s) (only if notification is on paper)

__________________________
Date

(*) Delete where not applicable