Welcome to our helpful guide to shipping in our online shop. In this article we will cover all the important information regarding the shipping of our products. Our number one goal is to make sure you receive your purchase quickly and seamlessly. Read on to learn more about our shipping policies, delivery times, tracking options, and shipping costs in different regions.
In our online shop we have set clear shipping guidelines to ensure that your order arrives safely and reliably. Please read these policies carefully on our FAQ page ( here ) before placing your order. Here you can find information about our shipping destinations and the process for international shipping.
Shipping with DHL within Germany, Switzerland and Austria:
For shipping within Germany, Switzerland and Austria, we use the reliable shipping service provider DHL. With DHL we guarantee fast and safe shipping. Please note that delivery times may vary depending on location. You can see the estimated delivery time for your region on our website.
Shipping costs within Germany, Austria and Switzerland:
We want shipping to be affordable for you. Shipping is free within Germany from a purchase value of €75, in Austria from €110 and in Switzerland from €190. Please note that when shipping to Switzerland, customs clearance fees may apply. These fees are charged by your country's customs and are not included in our shipping costs.
Note: Please note that customs clearance fees may apply when shipping to Switzerland. These fees may vary depending on the value of the goods and customs regulations. We advise you to check your country's customs regulations before ordering to avoid any unpleasant surprises on delivery.
Shipping with UPS Express to certain countries:
In order to enable even faster shipping to selected countries, we offer UPS Express shipping. This service is available in Germany, Austria, Denmark, Belgium and the Netherlands. To ensure your order is delivered the next working day, you must place your order before 1:30pm on a working day. Orders received after this time or placed on a Friday will not be delivered until the following business day as UPS does not make express deliveries on Saturdays. The shipping costs for UPS Express within Germany are between €10.99 - €14.99 and in all other countries between €19.99 - €23.99. The exact cost will be calculated at checkout based on your location and the size of your order.
Our customer service team is always available to answer any questions or concerns related to shipping. If you need information about your order, are having trouble tracking your shipment, or need further assistance, don't hesitate to contact us. Our team will try to help you as soon as possible.
We hope that this extended article has answered your questions about shipping in our online shop. We want to make sure you have a positive experience throughout the ordering process. If you need additional information or support, you can find more details on our FAQ page ( here ) or simply contact our customer service team. Thank you for your trust in our online shop, we look forward to shipping your order soon!